DELIVERY & RETURNS POLICY

Clear policies and transparent terms for your peace of mind.

Return Policy

Return Eligibility

Products may be returned within 14 days of delivery if they are damaged, defective, or do not match the order specifications. All returns must be in original packaging and unused condition.

Return Process

To initiate a return, contact our customer service team with your order number and reason for return. We will provide return authorization and instructions. Returns without prior authorization may not be accepted.

Refund Timeline

Once we receive and inspect the returned items, refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Delivery Terms

Standard Delivery

We offer reliable delivery services for all wholesale orders. Standard delivery typically takes 3-5 business days from order confirmation. Delivery times may vary based on location and order volume.

Express Delivery

For urgent orders, express delivery is available at an additional cost. Express orders are typically delivered within 1-2 business days. Contact our sales team to arrange express delivery for your order.

Minimum Order Requirements

To qualify for free delivery, orders must meet our minimum order value of £500. Orders below this threshold may incur a delivery fee based on distance and order size.

Frequently Asked Questions

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier's tracking portal.

What if I receive damaged goods?

If you receive damaged items, please document the damage with photos and contact us immediately. We will arrange for replacement or refund as appropriate.

Do you offer international shipping?

Currently, we focus on domestic distribution. For international shipping inquiries, please check again at a later date.

Warranty Information

Product Warranty

All products sold by Nusta Enterprises come with a manufacturer's warranty where applicable. Warranty periods vary by product category and manufacturer. Please refer to individual product documentation for specific warranty terms.

Quality Guarantee

We stand behind the quality of all our products. If you receive items that do not meet our quality standards, we will replace them at no additional cost or provide a full refund.